Value Added

Voice mail / Auto Attendant servers

There are various makes and models of voice mail and Auto Attendant servers on the market. These types of servers can be connected to a PABX in two ways via digital or analogue connection. Voice mail servers give one the functionality of taking messages while out of the office, or when unable to take calls. When back in the office one is able to retrieve one’s messages and return calls if necessary. In any business it is very important not to miss any calls as they may be from potential customers.

Telephone Management Systems (TMS)

Headsets

There are many reasons why one should consider the use of telephone, switchboard or call-centre headsets. Here are but a few: Medical and Comfort, Productivity, Increased Telephone Efficiency.

Voice Loggers

Whatever the industry, whatever the application, whatever the recording challenge - VOIJAVU™ has the functionality, resilience, and connectivity that your business needs. What's more, it can grow in size and capability to meet your future needs.

Call centers

Call centers are mainly used where a company has a need for marketing or telesales personnel. Call centers are becoming more popular due to the fact that more companies are doing direct marketing of their products and services via telesales. Clients who are in the market for call centers are those clients who are customer focused, whereby their clients can contact them via a single telephone number and their call can quickly be transferred to the correct agent group for assistance. The PABX and the call centre software work together to achieve this. The call centre has the functionality of allowing an agent to be available or unavailable at certain times and still evenly distribute calls to only the available agents. The call centre manager can receive accurate daily stats on the performance of his agents on the following call centre reports: Availability of agents, Time spent on all calls, Response times to answer calls, Total calls answered per agent and System line usage. (Note – these are basic reports only, additional reports can be drawn) (Since Call Centers could be very complex, please click on this link should you require more information)

Voice mail servers

The BoXiT family:

The BoXiT family consists of BoXiT voice mail and BoXiT auto attendant. These are solid systems that are very suitable for making communication flows more efficient within small to middle sized companies. BoXiT voice mail gives people who try to reach you by telephone the possibility to leave a voice mail message in your voice mailbox. You can reach your mailbox at any time from any touch-tone telephone to listen to your messages, to record your greeting or change other settings. BoXiT voice mail is available with 2 or 4 ports and 128 mailboxes. It has a speech storage of up to 7.5 hours. Both BoXiT voice mail and BoXiT auto attendant have an automated attendant, that answers your phone calls in a friendly way, 24 hours per day, 7 days per week. When a phone call is being received, the automated attendant plays back a number of script menus that can be put together in any way you like. By pressing a number during these script menus, the caller can reach a department. It is also possible to dial the direct extension of the person who the caller tries to reach. BoXiT Hi500 has especially been developed for the Siemens HiPath 1100 and 3000 switches. The attractive price makes it possible for small companies to enjoy the advantages of voice mail, without having to make a large investment.

Telephone Management Systems (TMS)

The telephone system is able to output information around calls made to and from your offices. This information is usually based on incoming, outgoing and internal call traffic that is released via a port on the telephone system. A PC that manipulates the information and converts it into a readable form then captures this information. Common fields of information are: Date and Time, User ext. number, Number dialed, Duration of the call and the Cost of the call according to Telkom rates. Larger corporations usually prefer the call information out-putted by the telephone system to be buffered and later sent to a central server to be administered. This is usually done when a corporation has multiple sites and it becomes more cost effective to have only one administrator for all sites. SPOC can also assist any client in auditing the monthly amount invoice by Telkom for the services they provide. Due to the immense logistical aspect should Telkom provide this service, it is much simpler to allow SPOC to assist. The auditing of all Telkom provided services is done professionally and correctly

Proteus (TMS)

Proteus is an easy-to use communication management solution that captures and records data on incoming, outgoing and internal communications directly from a Private Branch Exchange (PBX), Internet Protocol (IP) telephony system or dealer board system. Proteus delivers a new generation of integrated communications solutions for businesses by offering landline phone, mobile, Internet and e-mail analysis in real time. Proteus automatically interprets this data and presents the information in professional management reports. Customers use Proteus to allocate costs throughout the company, increase network efficiency, verify bills, monitor call traffic and employee activity and respond to calls made to emergency services

Man 3000

• Multi User.

• Reliable Flexible and Instant Reports.

• Exporting of Reports to:

Acrobat , Excel , Text File and Word .

• Emailing of Reports via Microsoft Outlook 2000 utilising:

Acrobat , Excel , Text File and Word .

• Automatic Scheduling of all Reports:

Emailing, Printing, Save to File.

• Automatic Emailing or SMS of Unauthorized Calls.

• Multiple level password protection.

• Unlimited Database Size.

• Multiple Carries (i.e. Telkom, MTN, Vodacom, Cell C, etc)

• Budget for Extensions with Notifications.

• Auto Barring-PABX Dependant.

Headsets

There are many reasons why one should consider the use of telephone, switchboard or call-centre headsets. Here are but a few: Medical and Comfort, Productivity, Increased Telephone Efficiency.

Plantronics Range

SupraPlus

The Plantronics® SupraPlus headset family brings new standards in all-day comfort and reliability to telephone professionals. Enhanced receive-side audio quality, intelligent flexible boom and stylish design provide greater headset flexibility. SupraPlus offers monaural or binaural versions, voice tube or noise-canceling microphones and is compatible with Plantronics amplifiers and USB-to-headset adapters.

ENCOR

Encore is a premium product both in the Plantronics® portfolio and in the headset industry. Flexible, comfortable and lightweight, Encore features a unique tone control system (SES™), which improves your listening experience.

DUOPRO

The DuoPro™; offers unmatched versatility, as it is configurable for the specific needs and tastes of each user. It's modular design gives users a choice of wearing styles and it is simple to switch between them if needed. DuoPro™ has a number of innovations, including the first double T-bar headband for stability and comfort, and a patent-pending anti-twist boom for perfect microphone placement. Stylish and elegant, it nonetheless stands up to the most demanding work environments.

CLASSIC SUPRA

Supra is one of the world's best-selling headsets because it combines superior sound quality with both durability and comfort. Its fully adjustable headband design provides excellent stability and outstanding comfort. For environments where you really need to concentrate on a call, the Supra Binaural headset, with sound in both ears is ideal. Alternatively, to confer with colleagues while on a call, the Supra Monaural headset, with sound in one ear, allows flexibility while on the telephone. The Supra Monaural and Binaural noise-cancelling models have all the features of standard Supra headsets, but also use noise-cancelling microphones which eliminates up to 75% of all background noise. As with all Plantronics® office headsets, the Supra features Plantronics® patented Sound Guard Plus and Call Clarity™ technology. Its easy to use Quick Disconnect™ feature places the caller on hold, while allowing users to leave their desk without removing their headset. Its optional noise-cancelling feature is ideal for use in situations where background noise interferes with clear communications.

CS60

The ultimate in wireless freedom for the office. The stylish CS60 wireless headset system gives excellent sound quality and hands free wireless freedom up to 100m from your desk (typical office up to 50m). The lightweight and stylish headset can be converted into 3 styles: over the ear, headband and our unique behind the neck design. CS60 has a talk time of up to 9 hours and you can even take calls when you are away from your desk using our optional handset lifter. The IntelliStand™ feature senses when the headset has been removed from the base automatically lifting the handset and directing your call into the headset

CS60 USB

The stylish CS60-USB DECT headset system gives hands-free wireless freedom for VoIP softphone applications. Designed for business professionals, the headset can be converted into one of 4 headset styles: over the ear, 2 headband styles or unique behind the neck design. CS60-USB connects via the PC’s USB port and gives excellent sound quality. CS60-USB has a talk time of up to 9 hours and with the unique IntelliStand™ you can take calls when you are away from your desk (requires compatible softphone) by sensing when the headset has been removed from the base and routing the call to the headset.

CS70

The extremely stylish CS70 lets you use your phone whilst up to 50m from your desk, but is so discreet and comfortable you may forget you are wearing it. With a voice tube microphone, it weighs just 22g but provides 5 hours talk-time. DECT audio technology ensures excellent audio quality.

SUPRA PLUS WIRELESS

SupraPlus™ Wireless lets you use your phone whilst up to 50m from your desk, with excellent all-day wearing comfort. Available as monaural version or binaural version, with noise cancelling microphone, for noisier situations. The QuickPair feature allows multiple headsets to share one base for effective multi-shift working.

Élan Plus

Esprit

The Esprit single-ear monaural headset is ultra-lightweight and includes a noise-reduction microphone with screen, quick disconnect (QD) plus a flexible microphone boom that click-stops in the user's chosen position. Suitable for either ear, the Esprit also features a clothing clip for the headset cord, leatherette ear cushions and an adjustable super-comfort headband with click stop.

Esprit ViTA

What makes the combination of the Esprit ViTA and the Esprit voice tube headset unique to other headset amplifiers is its ability to not only increase the volume of hearing (Rx), but transmitted speech (Tx) as well. Ideal for call-centre and general telephony use, the Esprit ViTA also houses a recording interface port for call recording where such software on PC’s is used. Add to this the convenience of a headset stand, along with stylish manufacturing design.

H4U Éclat

The Éclat dual-ear binaural headset is ultra-lightweight and includes a noise-reduction microphone with screen, quick disconnect (QD) plus a flexible microphone boom that click-stops in the user's chosen position. The Éclat also features a clothing clip for the headset cord, leatherette ear cushions and an adjustable super-comfort headband with click stop.

Handset / Headset Selection Switch

Handset / Headset selection switch allows the user the option of making or receiving calls through the telephone handset or headset. With its 12 point configuration settings, this device allows for usage on virtually any make and model of telephone or switchboard instrument.

Features:

Handset / Headset selector switch

Mute switch facility

12 point configuration settings

Compact

Claria Economy

This is what would be classified as an 'entry level' or 'basic' headset, suitable for most standard Telkom type telephones, switchboards or small call-centres, analogue or digital. The Economy is a non-noise reduction monaural (earpiece on one ear) headset with a headband (Alice-band) and of fixed cord design, ie. This headset does not have the Quick Disconnect (QD) facility, being the connector usually found in mid-cord.

The Economy Headset is a great performer at an economical price. Plugs straight into your phone (check compatibility with Claria)

The Economy Headset has these features:

Flexible microphone boom

Suitable for either ear

Leatherette or foam covered earpiece

Adjustable headband with click-stop

Clothing clip for headset cord

2 year warranty

Claria Standard

This single-ear monaural headset includes quick disconnect (QD) with press-to-mute facility, plus an omni-directional microphone for ease of use. Suitable for either ear, the Standard also features a clothing clip for the headset cord, leatherette and foam ear cushions and an adjustable super-comfort headband with click stop.

COMFORT AT IT'S BEST!

Lightweight work horse for any call center or office. *Includes curly connection cord* Plugs straight into your phone (check compatibility with Claria)

The standard Headset's advancements include:

Flexible, microphone boom which click-stops in your chosen position

Ultra lightweight

Suitable for either ear

Luxurious leatherette or foam covered earpiece

Quick release - you can walk away without removing the headset.

Adjustable super-comfort headband with click-stop

Clothing clip for headsetcord

2 year warranty

Includes curly connection cord

Claria Deluxe

The Deluxe single-ear monaural headset is ultra-lightweight and includes a noise-reduction microphone with screen, quick disconnect (QD) with press-to-mute facility, plus a flexible microphone boom that click-stops in the user's chosen position. Suitable for either ear, the Deluxe also features a clothing clip for the headset cord, leatherette and foam ear cushions and an adjustable super-comfort headband with click stop.

AFFORDABLE LUXURY!

Noise Reduction!

The revolutionary Deluxe Headset uses the latest advances in technology

to give you maximum comfort, ease of use and durability.

* Includes bottom curly cord*

Plugs straight into your phone (check compatibility with Claria)

The Deluxe is the ideal headset for Call Centre staff. It is ultra lightweight, has unrivalled sound clarity and is complemented by sleek good looks.

The Deluxe Headset's advancements include:

Noise reduction microphone

Noise reduction microphone cover

Flexible, microphone boom which click- stops in your chosen position

Ultra lightweight

Suitable for either ear

Luxurious leatherette or foam covered earpiece

Quick release - you can walk away without removing the headset

Adjustable super-comfort headband with click-stop

Clothing clip for headset cord

Includes bottom curly cord

There is no headset on the market that offers the quality of the Deluxe Headset at such an affordable price.

Claria Dual

The Claria Dual is a binaural headset worn on both ears. It's features include a noise-reduction microphone with screen, a flexible microphone boom that click-stops in position and quick disconnect (QD) with press-to-mute facility.

DUAL SOUND!

Noise Reduction! The Dual Headset is

specifically designed for those who prefer a headset with two earpieces.

*Includes bottom curly cord*

Plugs straight into your phone (check compatibility with Claria)

The Dual Headset has these features:

Noise reduction microphone

Noise reduction microphone cover

Flexible microphone boom

Worn on both ears

Leatherette or foam covered earpiece

Quick release - you can walk away without removing the headset

Adjustable super-comfort headband with click-stop

Clothing clip for headset cord

2 year warranty

Includes bottom curly cord

Claria Switch

The Claria Switch is used by telephones that do not require an amplifier. Simply switch between using the headset and handset. DOES NOT REQUIRE BATTERIES.

Push-to-Mute is standard on the Claria Switch.

The Switchbox has the following features:

Volume control

Built-in mute control

Handset/Headset selector

Straight connector cord

2 year warranty

HEADSET TELEPHONES

The Europa keypad dialler and headset

The neat and tidy analogue keypad telephone and headset solution.

The Europa features:

Elan noise reduction monaural headset with quick disconnect (qd) curly cord

Volume control for hearing (Rx)

Volume control for speech (Tx)

Volume control for ringer

Parallel connection extension port

Transfer and redial facility

Headset stand

Incoming ring LED indication

DTMF (tone) and pulse dialling

Stylish good looks and design

THE E-TEL HEADSET TELEPHONE

This without doubt is the perfect best of all worlds. The analogue e-Tel telephone can accommodate virtually any model of headset with the option of handset use as well. Other features include handset volume control, ringing tone and volume control, transmission and receive (speech out and hearing incoming) control, headset stand, Music-On-Hold and three programmable memory buttons.

Telephone Voice Logging and Recording Systems

Do you deal with clients over the telephone?

Is customer service important to you?

Do you strive to handle all queries efficiently?

Are there legal, financial or training aspects to your business?

If you've answered 'Yes' to any of these questions, we need to inform you of our affordable and effective telephone voice logging and recording system.

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