Service Driven Telecommunications

WHAT IS CONCEPT TELEPHONY?
CONCEPT TELEPHONY by FlexxiCom is a telephony service, based on the clients' requirements. In the telecommunications industry, most clients today require solid “always on” telecommunication systems to support their daily business needs.

The capital outlay for these systems is high and not always that affordable. System upgrades and maintenance costs add to the total cost of owning such a system.

SPOC Business Telecommunications can provide the client with an affordable and fixed per user extension cost. The number of user extensions can be increased or decreased at any time.
 
 
 
 
 
 
ADVANTAGES
 
~ One fixed cost per extension user per month
~ Month to Month agreement
~ All maintenance on supplied equipment is included
~ Reduced fees over longer periods
 
~ Focus on the client with a high regard for SERVICE
~ Operational expense only
~ Extensions can be increased or decreased as needed
~ Ease of telephony cost management
 
CONNECTIVITY
Whether the client has existing Telco, VoIP or LCR lines our system will accommodate these as a standard. This means – no complicated changes to any existing lines connected to the Public Switching Telephone Network.
TELEPHONE HANDSETS
 
A range of telephone handsets are available. All handsets whether corded or cordless, are IP based units. This paves the way to the very near future of VoIP possibilities and call cost savings.
(not all handsets are displayed below and may change due to requirement)
 
Standard Extension Phone with Clour Screen (IP)

 
 
Optional IP DECT (Cordless) Phone

 
Standard Extension Phone (IP)

 
Optional Switchboard Phone (IP)

 
 
Advanced Phone - Directors Touchscreen (IP)

 
IP DECT (Cordless) Phone

 
Switchboard Phone (IP)

 
 
TELEPHONY FEATURES
 
 
Automated Attendant (IVR)
Attended Transfer
AutoCLIP
Blind Transfer
Blacklist/Whitelist
Call Back
Call Detail Records (CDR)
Call Forwarding
Call Monitor
Call Parking
Call Pickup
Call Recording
Call Routing
Call Waiting
Caller ID
Conference
Custom Prompt
Dial by Name
DISA
Distinctive Ringtone
DNIS
Do Not Disturb (DND)
Event Centre
Email to SMS/SMS to Email
Fax to Email
Paging/Intercom
LDAP
Mobility Extension
Multi-language System Prompt
Multi-language Web GUI
Music on Hold
One Touch Recording
 
Queue
PIN List
Phone Provisioning
Real-time Status Monitor
Ring Group
SIP Forking
SLA
Speed Dial
Time Condition
User Portal
User Permission
Video Calls
Voicemail