PABX Systems

The Increasing Complexity Of PABX Systems

As the business environment grows more competitive companies are finding that their PABX systems need to cope with a staff contingent that requires large amounts of information in order to ensure that their contribution to the company’s success is made possible through the contributions of technology to easy access to information and communication services. Today’s PABX systems bear only a passing resemblance to the systems that were state of the art only decades ago. A PABX system in the 21st century has to be more than a simple relay station for telephone calls. Today a PABX has to deal with data, as well as voice calls, due to the increasing popularity of Voice Over Internet Protocol telephony.

Today’s PABX systems are digital switching systems that are tailored to the individual requirements of each unique business and the solutions provided by service providers who supply PABX solutions are designed to take into account the predicted growth path of the individual businesses. These PABX systems allow for the addition of functionality as and when required by the organisation. For instance although the immediate requirements of the business may require that voice mail be available and that fax services can be accessed on a continual basis the PABX system is designed to expand as the staff contingent grows. The smaller PABX systems can cope with up to 50 users, but even these entry level systems are designed to grow as more users are added.

Many of the PABX solutions that are today available offer facilities for the incorporation of between 300 to 100,000 users meaning that the organisation’s purchase of a PABX solution is only the beginning of a long term business relationship with not only the equipment, but with the service provider that installs and maintains the PABX equipment.

Many of the PABX systems are designed using a modular approach meaning that scalability and flexibility are part and parcel of the system design. These systems follow the SIP standard for interconnection with other network components and services making specific allowance for the incorporation of new technology such as the products and services offered by Internet Telephony Service Providers (ITSP’s). These systems are also designed to be integrated into existing IT environments to offer a seamless solution to the communication and data sharing requirements of the 21st century business.

The PABX systems that are today available are designed for use with the new generation of office phones that can make use of the full suite of services and functionality that have become industry standards due to the adoption of VOIP standards. By using Voice Over Internet Protocol the business can integrate its PABX system with cordless handsets that offer functionality like personalised voice massaging, call holding and conference calling. Each of these services forms part of an integrated communications package that increases functionality while decreasing call costs.

Today’s PABX systems are both complex and easy to use, a combination that will allow businesses east access to the benefits of new technology. Partnering with service providers such as Spoc Managed Services enables business to find the solution that will not only provide a solution to today’s business challenges, but also anticipates the business environment of tomorrow.