How Do PBX Switchboard Systems Operate?
The Private Branch Exchange (PBX) switchboard system will switch calls between user extensions on local lines while also connecting all of these lines to the outside public switched phone network (PSTN). The PBX switchboard system provides many of the cutting edge phone features that businesses have become completely dependent on today. These functions include call forwarding, call routing, faxing, voicemail, conference calling and automated greetings as well as touch tone menus. When you consider these functions for a moment, it becomes clear just how much business relies on these cutting edge switchboard systems today.
It used to be in the past that PBX switchboard systems would require network phone lines and PCs in order to manage the telephone trunk lines and the switching of calls. Today, however, more and more businesses are making the switch to VoIP technology from conventional phone lines. However, they still need the PBX switchboard system to handle the mass of incoming calls from clients who will still be phoning in from traditional phone systems and not using the same VoIP technology.
For small to medium businesses in South Africa, this may pose a slight problem because of the high costs associated with setting up such a system. This is where hosted PBX VoIP services come into play. A hosted PBX switchboard system will make it possible for companies to enjoy and take full advantage of all the many functions that PBX technology has to offer at a mere fraction of the cost of setting the system up at their own premises.
If you are in the market for affordable VoIP and PBX switchboard system solutions in South Africa, then look no further than SPOC Managed Services. We are an industry leading supplier of the very latest and most cutting edge switchboard systems in South Africa. Our company has an operational footprint spanning the entire nation and we continue to work to provide our clients with the very best services and technologies available today.
The team behind SPOC Managed Services are trained and qualified industry professionals who work tirelessly around the clock to provide you with the telecommunications services and technologies that you have come to expect from an industry professional. Our solutions are tailored to offer the best value to our clients and we continue to seek industry-leading solutions to all the demands and requirements of our clients.
Since 2003 we have been working to lead our industry in excellence. Our dedication to excellence and always delivering the best solutions at the most competitive rates have helped us to secure our industry-leading status in South Africa. As a leader in the telecommunications industry, we are all too aware of how downtime can cost our clients valuable business. It is because of this knowledge that we make available a 24-hour Helpdesk which can also be accessed through email.
When contacting our helpdesk one of our nationwide technicians will be dispatched to the allocated task and quickly see to repairing the problem, keeping your business always connected. This is simply another way that we work on a continual basis to differentiate the SPOC Managed Services offering from any other services on the market.
Aside from offering the best quality and most advanced switchboard systems, SPOC also offers many other value-adding services which include:
- Voice over IP Integration;
- Voice loggers;
- Voice mail and faxing services
- Telephone handsets and cordless telephony;
- Telephone managed services; and
- Cable Reticulation (CAT3 – CAT 6e for Voice and Data).
The company is also registered with Telkom as an External Sales Agent where we represent Telkom in the marketing and implementation of their services. These services extend to Smart Access and ISDN, among many others. We are also an authorised supplier of leading Siemens telecommunications and PABX switchboard systems and equipment. Our seasoned technical team maintains all equipment throughout South Africa.
When choosing SPOC Managed Services for all your switchboard system requirements you will enjoy all the benefit of partnering with a national company that offers the best technology at the most affordable rates. Contact SPOC to discuss all your switchboard system and telecommunications requirements today.