1249 Embankment Road, Inkwazi Office Park, Block E, Ground Floor, Centurion Gauteng, 0157
+27 86 111 2802
info@spocsa.co.za

Business Communication Services

SPOC is a supplier of telecommunications and PABX equipment for businesses.

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FIBRE & WIRELESS INTERNET

From the Datacentre to your company, we have you covered on the hardware, installation and service.

FLEXXICOM & FLEXXIHOST

Concept Telephony by FlexxiCom is based on our clients’ requirements. We provide the client with an affordable and fixed per user extension cost, with no contracts.

COMMUNICATION SOLUTIONS

Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact centre, video, and unified communications.

PHONES & CLIENTS

Leverage IP technology to discover new levels of collaboration and productivity for your employees and customers.

TELEPHONE MANAGEMENT SYSTEMS

Business management tools intended to reduce the misuse of Telecoms facilities and related costs thereof.

VOICE LOGGING

Keeping track of telephone interactions needs a reliable and feature-rich call recording and quality management solution.

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Communication is the key to any global business.

~ Anita Roddick

ABOUT US

We provide intelligent solutions for all your communication needs!

SPOC Managed Services is a company operating in the ICT arena. We are a supplier of telecommunication systems, Wireless Internet, Optic Fibre & PABX equipment for businesses. This equipment is supplied, installed and maintained by qualified sales and technical staff, with a client base countrywide.

We have offices in Gauteng and the Western Cape and representation in all the other major regions of South Africa.

The ICT products we install are also maintained by us:

Data Infrastructure
Optic Fibre Connectivity
Wireless Networks
VoIP (Voice over IP) Integration
Cable Reticulation (CAT3 – CAT 6e for Voice and Data)
Zero Contract Hosted Business Solutions
FlexxiHost & FlexxiCom
PABX
Voice Loggers
Telephone Handsets and Cordless Telephony
Voice Mail and Faxing Services
Telephone Management Systems
Call Centres Infrastructure
CCVT IP & Analogue Camera Systems
NVR & DVR Recorders

Our company has received prestigious awards, being Siemens Partner of the year for 2006 to 2011. We focus on providing business communication services to a wide range of clients. We are not only service and sales driven but we also provide resources in consulting and project management. Therefore, we provide our clients with the best possible solutions.

WORLD CLASS UNIFIED COMMUNICATION SYSTEMS

Only the Best Hardware

WHAT IS CONCEPT TELEPHONY

Service Driven Telecommunications

CONCEPT TELEPHONY by FlexxiCom is a telephony service, based on the clients' requirements. In the telecommunications industry, most clients today require solid “always on” telecommunication systems to support their daily business needs.

The capital outlay for these systems is high and not always that affordable. System upgrades and maintenance costs add to the total cost of owning such a system.

We provide our clients with an affordable and fixed per user extension cost. The number of user extensions can be increased or decreased at any time.

ADVANTAGES

One fixed cost per extension user per month
Month to Month agreement
All maintenance on supplied equipment is included
Reduced fees over longer periods
Focus on the client with a high regard for SERVICE
Operational expense only
Extensions can be increased or decreased as needed
Ease of telephony cost management

FIND OUT MORE ABOUT OUR HOSTED SOLUTIONS

INTERESTING READS

SPOC Managed Services

SPOC Managed Services1 month ago

Telkom in deep trouble
Its fixed-line customers are leaving in droves, it has a serious reputation problem, and its debt burden has increased to worrying levels.

In its latest trading statement, Telkom warned that its earnings per share are expected to decrease by 30% to 40% compared to last year.

This decline in earnings, Telkom said, is due to a “significant increase in net finance charges and fair value movement of between 120% to 130% from R443 million reported in the prior year”.

The company added that the increase in finance charges largely relates to increased borrowing in support of the investment in its mobile business.

Telkom’s share price fell over 10% following the news. The latest decline means that Telkom’s share price has fallen from around R100 to R64 per share over the last five months.

This is a clear indication that the investors have lost trust in Telkom and expect things to get worse.

Investors concerned about debt
Many investors and analysts were taken by surprise by Telkom’s announcement, saying it was unexpected and did not contain enough information about the poor financial performance.

Stakeholders highlighted that Telkom’s debt is reaching worrying levels, questioning whether the company accurately assessed the finance charges related to this debt.

“The market is very disappointed with the result. We see debt up 28% year-on-year, which is a problem,” said Momentum Securities CEO Steven Schultz.

He explained that a lot of this debt is related to Telkom’s investment in its mobile network, and because the company borrowed lots of the money it needed, financing costs are ramping up.

Wayne McCurrie from FNB Wealth and Investments called Telkom’s trading update “very poor”, adding that the company is trying to compete in a saturated environment.

He said Telkom relies on its roaming agreement to offer a decent service, which means its only competitive advantage is price.

This “race to the bottom” is good news for consumers but puts tremendous pressure on Telkom’s bottom line.

Excelsia analyst Mark Narramore questioned Telkom’s strategy, saying it was spending money with cashflow which it does not have.

Narramore highlighted that Telkom’s share price has been declining over the last four months and that he anticipates the company to be downgraded.

Big decline in fixed-line subscribers
One of Telkom’s biggest challenges is the rapid decline of its fixed-line and DSL subscriber base.

Over the last five years, Telkom’s fixed-line subscribers declined from 3.5 million to 2.3 million, and this trend is accelerating.

In the last six months, the company lost a record 299,000 fixed-line subscribers, which means it is now losing around 50,000 subscribers each month.

What is even more concerning is the decline in ADSL, VDSL, and fibre customers. Telkom’s ADSL, VDSL, and fibre subscribers declined from 981,176 in March 2018 to 847,650 in March 2019.

This is by far the biggest decline Telkom has ever seen and equates to losing over 21,000 customers every month.

This decline comes at a time when there is a very strong demand for fibre-to-the-home services in South Africa.

Telkom once dominated the fixed broadband market, but fibre network operators like Vumatel, Octotel, and Frogfoot have eroded its market share.

Telkom seems to have accepted its fate as a me-too player instead of dominating the fibre market by cutting its investment in this space.

The company decreased the capital expenditure on its fibre network from R2.112 billion in its 2017/2018 financial year to R1.216 billion in 2018/2019.

Poor reputation
Another big problem for Telkom is its poor reputation, which makes it difficult to attract new fixed-line subscribers.

Years of poor customer support making it difficult to cancel services, and billing customers who have cancelled services have alienated many of its former subscribers.

Telkom consistently ranks as the worst company and Internet service provider in MyBroadband’s consumer satisfaction polls. It is, therefore, no surprise that Telkom is losing customers.

The company often tries to downplay the impact of its poor reputation on subscriber numbers by shifting the blame to changing market conditions and increased competition.

Telkom’s competitors, however, are showing great growth in areas where Telkom should dominate. This shows that Telkom is failing where others succeed.

More competition than ever before
As a former monopoly, Telkom has been struggling to cope with competition in the fixed-line market, but this is not stopping. In fact, competition is increasing.

There has been a rapid increase in fibre network operators in South Africa, all of which are eating into Telkom’s fibre-to-the-home and fibre-to-the-business market share.

Fixed wireless products, including MTN and Vodacom’s fixed-LTE offerings and Rain’s new 5G service, are also putting pressure on Telkom’s fixed broadband business.

And then there are Vodacom and MTN’s big data bundles, which offer exceptional value for high-end smartphone users.

Telkom will have to continue to offer aggressively priced products to remain competitive, which in turn puts pressure on its business.

With Telkom betting big on mobile and relinquishing market share in the fixed broadband and corporate market, it is facing an uncertain future.

It needs to avoid the situation Cell C finds itself in, but how it will grow without taking on more debt is not clear.

No comment from Telkom
Telkom said it could not comment on its share price decline, its debt levels, or the problems with its turnaround plan as it is in closed period.

“The full results will be available on 12 November 2019,” Telkom told MyBroadband.

Full articles available on MyBroadband: https://mybroadband.co.za/news/business/326683-telkom-in-deep-trouble.html

INNOCENTS INITIATIVE

When the Innocent among us are neglected, our communities need to rally together before our own humanity is lost.

Innocents Initiative

Innocents Initiative is a campaign drive by SPOC Managed Services in proud partnership with Gracia Child & Youth Care Centre and Millbank Dachshund Rescue. These amazing organizations, with their incredible staff, take care of societies abandoned Innocents 24 hours a day, 365 days of the year. Unfortunately, both these organisations are completely publicly funded, without government assistance. 

We urge the public to get involved. Please, go through their wishlists and donate the items needed. Put a smile on a child's face and sponsor a gift for an Innocents birthday. And most importantly, donate much needed and sorely lacking funds.

Thereafter, visit a beautiful farm and be surrounded by happy wagging tails which are overjoyed to see you every time.

Go and meet amazingly brave children who have finally found a safe haven and a reason to smile and laugh again.

Get involved, make a difference. To you, it may just be a small gesture of time or money spent, but to these Innocents, it means the world.

Read More to get involved in making Innocent lives better.

CONTACT US

With the Internet spreading like wildfire and reaching every part of our daily life, more and more traffic is directed online in search for information.
However, sometimes you need a human being, so chat to us!

HEAD OFFICE

Telephone: 
+27 12 643 9940

Share Call:
086 111 2802

Address:
1249 Embankment Road
Inkwazi Office Park, Block E,
Ground Floor,
Centurion
Gauteng
0157

DURBAN

Share Call:
086 111 2802

CAPE TOWN

Telephone:
+27 21 915 5600

Share Call:
086 110 6012

Address:
7b Sunbird Office Park,
3 Pasita Street,
Tygervalley,
7530