What is Number Porting?

Number porting is a feature in which your existing telephone number can be moved to another telecom provider and the number remains the same. 

Kindly contact us to assist you with the number porting:
Head office (Gauteng) HelpDesk
Telephone: 086 111 2802

Email: helpdesk@spocsa.co.za

Cape Town Branch
Telephone: 086 110 6012

Can I setup call forwarding on my VoIP number?

Yes, we can setup a VoIP Call Forward service for your company allowing your number to be forwarded to another telephonic number. Kindly contact us for assistance in setting up the call forwarding option on your VoIP package and we will gladly assist you. Please note however, there are additional charges involved when forwarding calls to a different number.

Kindly provide us with the following information in order for us to assist you:

  • Your account number;
  • The telephone number to be forwarded:
  • The telephone number to be forwarded to.

You can contact us on the following details:
Head office (Gauteng) HelpDesk
Telephone: 086 111 2802

Email: helpdesk@spocsa.co.za

Cape Town Branch
Telephone: 086 110 6012

Can I dial International Numbers on my VoIP System?

Depending on your setup and permission structure you can dial international numbers. However, if you experience errors kindly contact our HelpDesk to check your permissions:

Head office (Gauteng) HelpDesk
Telephone: 086 111 2802

Email: helpdesk@spocsa.co.za

Cape Town Branch
Telephone: 086 110 6012

When logging your ticket with our helpdesk, please include the international number you are trying to dial.

I am experiencing bad call quality

If you are experiencing bad call quality either incoming or outgoing we are able to assist you and send out one of our qualified technicians to rectify the issues you are experiencing. Kindly contact our HelpDesk and provide full information on the errors you are experiencing and we will assist accordingly.

Head office (Gauteng) HelpDesk
Telephone: 086 111 2802

Email: helpdesk@spocsa.co.za

Cape Town Branch
Telephone: 086 110 6012

If I have no internet connection, will my VoIP be affected.

If you are using the same connection for both your Data and VoIP, then your VoIP connection will unfortunately be affected.

Kindly contact us for a consultation regarding your infrastructure and the necessary steps we can take to assist you in getting back online.
Head office (Gauteng) HelpDesk
Telephone: 086 111 2802

Email: helpdesk@spocsa.co.za

Cape Town Branch
Telephone: 086 110 6012